Return & Refund Policy

Last updated: June 7, 2025

At Guida Elettrica, your satisfaction is our priority. If you’re not entirely pleased with your purchase, we’re here to assist. Please review our return and refund policy below for detailed information.

1. Return Eligibility

You may return most new, unused items within 30 days of delivery for a full refund or exchange. To qualify:

  • Items must be unused, unassembled, and in their original packaging.

  • All accessories, manuals, and documentation must be included.

  • Products should be in resalable condition.edtech.inreturnlogic.com

Non-returnable items include:

  • Customized or personalized products.

  • Clearance or final sale items.

  • Products damaged due to misuse or negligence.

2. Return Process

To initiate a return:

  1. Contact Us: Reach out to our Customer Support at support@guidaelettrica.com with your order number and reason for return.

  2. Receive Authorization: Our team will provide a Return Merchandise Authorization (RMA) number and return instructions.

  3. Ship the Item: Securely package the item and ship it to the address provided, including the RMA number.

Returns without prior authorization may not be accepted.ecwid.com+1termly.io+1

3. Refunds

Once we receive and inspect your return:

  • Approval: If the return meets our criteria, we’ll process a refund to your original payment method.

  • Processing Time: Refunds are typically processed within 7-10 business days after receipt.

  • Notification: You’ll receive an email confirmation once the refund is processed.

Note: Shipping charges are non-refundable unless the return is due to our error or a defective product.

4. Exchanges

If you wish to exchange an item:

  • Contact Us: Email support@guidaelettrica.com with your order details and the desired replacement.

  • Process: We’ll guide you through the exchange process, ensuring you receive the correct product promptly.

5. Return Shipping Costs

  • Customer Responsibility: Customers are responsible for return shipping costs unless the return is due to a defective or incorrect item.

  • Shipping Method: We recommend using a trackable shipping service or purchasing shipping insurance for valuable items.edtech.in

6. Damaged or Defective Items

If you receive a damaged or defective product:

  1. Notify Us: Contact us within 7 days of delivery at support@guidaelettrica.com with your order number and a description of the issue.

  2. Provide Evidence: Attach clear photos or videos showcasing the damage or defect.

  3. Resolution: Upon verification, we’ll offer a replacement, repair, or full refund at no additional cost to you.

7. Late or Missing Refunds

If you haven’t received your refund:

  • Check Your Account: Confirm with your bank or credit card company, as processing times may vary.

  • Contact Us: If you’ve done this and still haven’t received your refund, please reach out to us at support@guidaelettrica.com.

8. Contact Us

For any questions or concerns regarding returns and refunds:

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