Have questions? We’ve got answers. Explore our most common customer inquiries about electric rides, shipping, warranties, and more.
General Questions
Q: What types of electric vehicles do you sell?
A: We offer a wide range including e-bikes, electric scooters, mopeds, skateboards, hoverboards, unicycles, trikes, wheelchairs, ATVs, UTVs, and cargo bikes.
Q: Are your products street legal?
A: Many of our electric vehicles are street legal, but regulations vary by location. Check your local laws or reach out to us for guidance.
Orders & Shipping
Q: How long does shipping take?
A: Most orders are processed within 1–3 business days and arrive within 5–10 business days, depending on your location and product availability.
Q: Do you ship internationally?
A: Currently, we only ship within Italy. Stay tuned as we expand!
Q: Will I receive a tracking number?
A: Yes! Once your order ships, you’ll receive a confirmation email with tracking details.
Payments & Returns
Q: What payment methods do you accept?
A: We accept all major credit cards, PayPal, and Bank Transfers
Q: Can I return my electric vehicle?
A: Yes, we offer returns on unused products within 14 days of delivery. Please see our Return Policy for full details.
Product Use & Support
Q: Do your products come assembled?
A: Most electric vehicles arrive partially assembled with detailed instructions. Some models may require basic setup.
Q: What’s the warranty policy?
A: All products come with a manufacturer warranty, typically ranging from 6 months to 2 years. Warranty coverage varies by brand—check the product page for specifics.
Q: Where can I get technical support?
A: Contact our support team anytime through our Contact Page, or check the manual and FAQ sections for troubleshooting tips.
Battery & Charging
Q: How long does the battery last?
A: Battery life varies by model, terrain, and rider weight—but most of our vehicles range from 15 to 60+ miles per charge.
Q: How long does it take to charge?
A: Most batteries take between 3 to 8 hours for a full charge, depending on battery size and charger type.
Q: Can I replace the battery?
A: Yes, many models have replaceable or upgradeable batteries. Contact us for compatible options.
Still Have Questions?
Our expert support team is here to help.
Contact Us or call us at [Your Phone Number]